On 1st October 2020, Supreme Court ordered full refund for tickets booked during the coronavirus lockdown for domestic or international travel up to May 24. The Directorate General of Civil Aviation (DGCA) proposed either a refund or credit shell plan to reimburse passengers whose flights were cancelled during the nation-wide lockdown. A three-judge bench led by Justice Ashok Bhushan said tickets booked through travel agents would be refunded through travel agents.
But the travel agent plays hide and seek games under the cover of providing everything online. For many passengers, the travel agents haven’t still refunded the ticket fare. Travel agents like MakeMyTrip seem to take customers for a ride. A call to their customer care sends an automatic reply “Any Refund for this request is subject to airline approval of your request.”
For a faster refund process. we recommend that you ask the airline to initiate the refund to MakeMyTrip in case you have not taken any alternate flight on the same PNR. This is an open violation of the court order, which
said: “tickets booked through travel agents would be refunded through travel agents.” It is funny, the travel agent is recommending its customers to ask the airline to initiate the refund. The top management of the company is not accessible over phone or email. All automatic replies nowadays are seemingly for taking people for a ride.